Corona Update 17 August 2021
We have now completely eliminated the backlog in order processing as a result of our move. This means that we are now only experiencing a longer delivery time of approximately 1 day as a result of the Corona measures in our warehouse. We are working hard to resolve this delay as soon as possible too.
Please note that there may still be delays with our carriers. Below is an overview of the delays reported by Post NL:
- Netherlands, Belgium, Germany, Luxembourg & Switzerland: 0-4 days.
- Malta: 7-14 days
- Greece: 7-14 days
- Romania: 14 days
- Belarus: 4-7 days
Schenker:
No structural delays with carrier Schenker have been reported to us.
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Corona update 27 May 2021
In recent months, we have taken various measures to remain fully operational. In our warehouse we still work with an extra team, so that we have enough people available to process all orders, without too many people in the workplace.
In addition to the increased demand over the past year, we are currently experiencing additional pressure. The closure during the recent holidays in combination with a further growing number of orders, and in particular large orders, are putting a lot of pressure on our warehouse. In addition, due to increased demand, our warehouse staff has to process larger incoming orders from our suppliers. Due to this volume growth, we are unfortunately also faced with a lack of space in our warehouse earlier than expected. This lack of space will be resolved with the upcoming move in July, but we are currently running up against the maximum capacity of our warehouse. You will receive more information about our move in next week's newsletter.
We think it is very important that the delivery time that we communicate is as accurate as possible. At the moment we unfortunately notice that due to the above situation we cannot always meet the throughput speed that you are used to from us. That is why we have had to decide to charge 1 to 3 day(s) extra for the order processing.
In addition, our carriers are also still experiencing delays, which means that your order may be on the road longer than usual. We explain the exact delays below.
The delays per country (including PostNL):
• Finland: 1 - 6 days
• France: 1 - 8 days
• Germany: 4 - 7 days
• Luxembourg: 4 - 7 days
• Ireland: 1 - 11 days
• Croatia: 4 - 7 days
• Malta: 7 - 14 days
• Portugal: 1 - 7 days
• Spain: 6 - 14 days
• Greece 7 - 14 days
• Slovenia: 8 days
• Slovakia: 7 - 14 days
Schenker:
No structural delays with carrier Schenker have been reported to us.
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Corona update 15 December 2020
Despite the current lockdown in het Netherlands, CakeSupplies will remain open and fully operational. Since the beginning of the Corona crisis we have taken measurements that allow us to stay open. Our customer service is available and the rest of our team works from home. In our warehouse we work with an extra shift, making sure we have enough people available to process all orders, without having too many people on the floor at the same time.
We do notice our carriers still experience delays, caused by the Covid measurements on the one hand and a highly increased online demand on the other hand.
Post NL:
Is experiencing delays of 4-7 days for shipments to Germany. Furthermore, Post NL isn’t able to deliver packages to certain zip code areas in Italy, as these are closed in order to minimilize the spread of the virus. These zip codes are: 92020, 90036, 90023, 97019, 97011, 98033, 95030, 98030, 88818, 88836, 88841, 89852, 89011, 89030 and 89060.
Schenker:
Schenker will temporarily stop delivering shipments to the UK as of the 18th of December. We can therefore no longer take orders from UK customers. Awaiting the developments around Brexit, we will restart taking orders from the UK as of the 11th of January. All UK orders received as of today will be put on hold until further notice.
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Corona update 28 October 2020
As you probably have noticed, we are still experiencing delays and stock-outs as a result of the Corona measures. In order to guarantee the 1.5 meter distance, both we and our suppliers work with a lower capacity in the warehouse. We are also dealing with a higher level of absenteeism due to the fact that also people with mild symptoms have to stay home. By strictly following these measures, we have managed to keep the Corona virus out of our company and remain fully operational. However, it also means that the throughput speed at our and our suppliers’ warehouses is much lower than usual. This, in combination with an increased demand, is causing our stock-outs and delays in processing your orders.
We work closely with our suppliers to restore and maintain stocks as soon as possible. In our own warehouse we have started working in two shifts, allowing us to work with a larger team again, without having too many people on the floor at the same time. Finally, we have decided to extend our delivery time by one day. By taking these measures we strive to limit stock-outs and delays as much as possible and keep our delivery time as reliable as possible. We hope for your understanding.
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Corona update 7 September 2020
As we are working with a lower capacity in our warehouse, due to the government-imposed guidelines, we unfortunately still experience delays in processing orders. We do everything we can to minimize these delays, but ask for your understanding when they do occur.
Post NL:
Is experiencing delays in delivery to the following countries: Belgium, Germany, France, Italy and England.
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Corona update 9 June 2020
As we mentioned earlier in this Corona Update and in one of our mailings, we are currently working with a lower capacity in our warehouse than usual to be able to follow the guidelines imposed by the government. Unfortunately, as a result we are experiencing delays processing your orders. We work hard to limit these delays as much as possible, but kindly ask for your understanding when they do occur.
If you have any questions do not hesitate to contact us. Please note though, we are receiving many e-mails at the moment, so a reply may take some more time than you are used to from us. Our customer service is doing the best they can to help you as soon as possible. It would be very helpful if you provide with all the necessary information, so please always mention your order number in your e-mail and in case of questions about particular products, please specify with article numbers, LOT or batch codes and, if relevant, pictures to clearify your question.
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Corona update 20 May 2020
Important adjustment cut-off time for Dutch and Belgian customers
Despite the current circumstances, we try to serve you as best as possible. We have taken internal measures to be able to follow the guidelines imposed by the government and at the same time remain fully operational. As a result, currently we cannot use the maximum desired capacity in the warehouse. In order to provide you with the best possible service, we are obliged to adjust our cut-off time for Dutch and Belgian customers from Monday the 25th of May. Orders placed before 9 am will be shipped the same working day. Orders received after 9 am will be processed the next working day. We ask for your understanding. If you have any questions do not hesitate to contact us.
Stock-outs
Due to the current situation, our suppliers have limited or no stock of some of the products in our assortment, which means it might take us longer than usual to get these back on stock. Together with our suppliers we are working hard to restore and maintain stocks as soon as possible.
Closure national holidays
We kindly point out again that we will be closed on Thursday the 21st of May (Ascension Day) and Monday the 1st of June (Whit Monday). You can still place orders online but we will not process any orders on these days.
Update carriers
In general there is an enormous growth in the online market, as a result of which freight and parcel transport is under pressure, this may cause your shipment to take longer than usual. We ask for your understanding. Please read the updates below for more detailed information of our carriers about delays in specific areas.
GLS:
Shipments with GLS are possible, provided that measures are taken (appriopriate distance, etc.). These measures may be causing extended lead times of shipments. In particular the lead time for packages to France is significantly longer than usual. Take delays of several days into account, especially for the area of Ile de France.
Post NL:
All zip codes in Italy are accessible again. No further changes.
Schenker:
No changes since April 22.
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Corona update 22 April 2020
At CakeSupplies we do everything we can to remain a reliable partner. We have taken precautionary measures to follow up on the guidelines of the authorities, while at the same time allowing us to remain completely operational. This means orders can still be placed and will be processed as usual. However, we do notice that our carriers are dealing with delays, as listed below. New updates from us and our carriers will be posted on this page.
Update carriers:
GLS:
Shipments with GLS are possible, provided that measures are taken (appriopriate distance, etc.). GLS has let us know that they are experiencing delays. Packages to Belgium, Italy and Luxemburg are approximately 24 hours delayed. The lead time for packages to France is significantely longer than usual. Take delays of several days into account, especially for the areas in an around Le Havre and Ile de France.
PostNL:
Is experiencing delays in delivery to the following countries: Belgium, Bulgaria, Denmark, Estonia, France, Italy, Lithuania, Latvia, Norway, Austria, Poland, Romania, Slovakia, Slovenia, United Kingdom, Switzerland. Furthermore, Post NL isn’t able to deliver packages to certain zip code areas in Italy, namely those zip codes starting with 40xxx, 24xxx, 25xxx.
Schenker:
Schenker reports several border controls causing potential delays. Effective at all main borders of Italy, Austria, Denmark, Poland, Norway, Germany (only selective borders), Slovenia, Czech Rep., Croatia, Hungary, Slovakia, Romania, Macedonia, Bosnia Herzegovina, Serbia.
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Corona update 26 March 2020
Update carriers:
GLS:
No changes since 23 March.
PostNL:
Experience delays in delivery to the following countries: Belgium, Bulgaria, Denmark, Estonia, France, Italy, Lithuania, Latvia, Norway, Austria, Poland, Romania, Slovakia, Slovenia, Spain, United Kingdom, Switzerland.
Schenker:
Reports more delays at different borders, and therefore in more countries delays with deliveries.
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Corona update 23 March 2020
The situation surrounding the Corona crisis is affecting us all, but at CakeSupplies we do everything we can to remain a reliable partner. Our customer service is available and the rest of our team work from the office or from home. In our warehouse we follow the official guidelines and all shipments are sent out normally. Transport to private individuals and companies can continue as normal, but we do notice that our carriers are experiencing delays. We want to keep you informed about this as much as possible, we will post important updates on this page.
GLS:
Has introduced measures such as keeping an appropriate distance, which can cause shipments to be delayed. Furthermore, delivery to non-essential stores in Belgium are not possible.
PostNL:
Experience delays in delivery to the following countries: Belgium, Germany, France, Estonia, Latvia, Lithuania, Spain, Italy and the United Kingdom.
Schenker:
Noticing that due to additional border controls and changes in laws and regulations, there are delays at borders, as a result of which goods are delivered later than usual.
Any questions? Don’t hesitate to contact our customer service (preferably by mail).
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Corona update 16 March 2020
Hereby a brief update on how we are handling the Corona crisis at CakeSupplies. In the Netherlands schools and daycare facilities are closed from today until 6 April (for 3 weeks).
During these challenging times, in which the health of our clients, co-workers, suppliers and their families is most important, we will still want to be able to provide you with the best service.
We are following the guidelines of the national public health authority and take precautionary measures to prevent possible further spread of the virus. We ensure that our employees know what to do to stay healthy and work as hygienically as possible. All meetings with customers are cancelled or replaced by Skype meetings.
Currently we have a small team at the office and in our warehouse. All other team members work from home as much as possible. Everyone can be reached by e-mail and/or his/her mobile phone number.
Due to this minimum occupancy and measures taken by our logistic partners, shipments may be slightly delayed. Our customer service remains available by telephone, but we kindly request you to use e-mail if possible. We ask for your understanding.
For now it is business as usual but please keep a close eye on our news item on the CakeSupplies website for any updates regarding deliveries and accessibility. Let's hope that this situation is soon under control.
Stay safe!